Frequently Asked Questions
Discover everything you need to know about our pleated luxury collections.
How should I care for my Alquema pleated garments?
To maintain the unique texture of our signature pleats, we recommend a cold hand wash. Lay the garment flat to dry in the shade and avoid tumble drying or ironing, as high heat can alter the pleat structure.
What is your shipping policy for international orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and international delivery times vary between 5-10 business days depending on the destination and local customs processing.
How do I determine the right size for me?
Due to the flexible nature of our hand-pleated fabrics, many of our styles offer a versatile fit. We provide a comprehensive size guide on each product page to help you find your perfect Alquema fit based on your measurements.
What is your return and exchange policy?
We accept returns on full-priced items within 14 days of delivery, provided the garments are in their original condition with all tags attached. Please note that sale items are eligible for store credit only unless deemed faulty.
Are your garments suitable for travel?
Absolutely. Alquema pieces are designed for the modern traveler. Our pleated fabric is naturally crease-resistant and lightweight, making them the perfect choice for packing into a suitcase without the need for steaming upon arrival.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.